Servicing & Care Plan Terms and Conditions

Air conditioning servicing, re-gas and repair work, and the AC Essential and AC Complete care plans, for homes and small commercial premises.

Last updated: 11 August 2026

1. Who we are, and what these terms cover

Applies to everything

These terms apply to the six things we sell to domestic and small commercial customers:

• Three one-off jobs — the single-split service, the multi-split service, and re-gas & leak repair.
• Two care plans — AC Essential and AC Complete.
• Breakdown attendance and repairs, whether or not you hold a plan.

Installation is not covered by this document. Supplying and installing a new air conditioning or air-to-air heat pump system — including survey, design, deposits, electrical work and the installation workmanship guarantee — is governed by our separate installation terms. This document begins once a system is installed and in use, whoever installed it.

Multi & Commercial Care contracts are not covered by this document either. Those are surveyed, individually priced and governed by our separate Multi & Commercial Care Contract Terms. Any VRV/VRF, refrigeration, process cooling or chiller plant is a commercial contract regardless of the type of building it is in, as is any multi-site or compliance-driven requirement.

The care plans in sections 11 and 12 cover up to five indoor units in total. Beyond that, a surveyed commercial contract makes more sense and we will quote one. The one-off services in sections 7 and 8 have no unit limit — a six-head multi-split can be serviced at £164 plus £45 per unit beyond the second, without any plan at all.

By booking work with us, or by signing up to a care plan, you agree to these terms. Where you are a consumer, nothing in these terms affects your statutory rights.

2. Prices, VAT and quotations

Applies to everything

• Prices in this document and on our website are generally shown excluding VAT, with the VAT-inclusive figure given alongside. VAT is charged at the standard rate of 20%.
• Where you buy online through our website, the price shown at the payment page is the VAT-inclusive total — that is the amount we will charge you, and it is the amount that will be taken. Your receipt shows the same figure.
• If you need a VAT invoice showing the net amount, the VAT and our VAT number — for example to reclaim it as a business — ask us and we will issue one. Commercial customers are invoiced separately and are not expected to buy online.
• Published prices assume a standard system with safe, reasonable access, in the areas we cover. Where extra work, parts, refrigerant or access equipment are needed, we will tell you the cost and get your agreement before we do it.
• Quotations are free. There is no call-out charge for a quotation.
• We aim to answer every enquiry within three working days. If it is urgent, call us rather than email — that is always the faster route.
• A quotation is valid for 30 days from the date we issue it, and assumes the information you gave us about the system is correct.
• We publish a peak-season premium on some work. Where it applies it is stated at the point of quotation, before you commit.
• We may change our published prices at any time. A price change never affects work already booked at a confirmed price, and for care plans we will always give you at least 30 days' written notice before a change takes effect (see section 10).

3. Booking, access and appointments

Applies to everything

Where we work

• We cover approximately one hour’s drive of our base in Bilsthorpe, Nottinghamshire. In practice that means Nottinghamshire and Derbyshire, and out as far as Sheffield, Rotherham, Derby, Leicester, Lincoln and Grantham, together with the towns between them.
• If we installed your system, we cover it wherever you are, regardless of the above.
• Our website lists towns we serve. Where a town sits beyond the area above, we may still quote for installation or a one-off visit, but a care plan is offered at our discretion.
• If you buy a care plan online and your property turns out to be outside the area, and we did not install the system, we may decline the plan and refund you in full. We will tell you within five working days of your purchase, and no visit will have taken place. Nothing in this paragraph affects your rights under section 14.
• If you are unsure, call us on 0333 090 7546 before buying. We would far rather tell you honestly than take money and hand it back.

What we need from you at booking

You must tell us, accurately and before we book:

• How many indoor units there are and how many rooms they are in, and how many outdoor units serve them.
• The make, and where possible the model, of the equipment.
• Any known fault, hazard, or previous work you are aware of.
• Anything unusual about access — height, brackets, roofs, locked areas, pets, or restricted parking.

If the system turns out to be materially different from what you described — most commonly, more indoor units than declared — we will either re-price the visit with your agreement on the day, or carry out the work on the units the original price covered and quote separately for the rest. We will not simply absorb it.

Access

• You must give us safe access to all the equipment at the agreed time, and someone aged 18 or over must be present.
• Difficult access surcharge. Our prices cover work reachable from a standard step ladder. Where an outdoor unit is bracket-mounted at height, on a roof, or otherwise needs more than that, a surcharge of £45 + VAT applies, agreed with you before the visit. Where a tower, scaffold or powered access platform is genuinely required, it is hired in and charged at cost plus 15%, again agreed in advance. We will not improvise at height.

Changing or cancelling an appointment

• Please give us at least 48 hours' notice to move or cancel a booked appointment. There is no charge if you do.
• Where you cancel with less than 48 hours' notice, or we attend at the agreed time and cannot get access or cannot carry out the work for a reason within your control, we may charge an abortive visit fee of £45 + VAT (£54 inc. VAT).
• If we need to move an appointment we will tell you as soon as we can and offer the earliest alternative. We do not charge you for that, and where you have paid in advance and no longer want the work, you get a full refund.

Out-of-hours attendance

Our standard working hours are 08:00–17:00, Monday to Friday, excluding bank holidays. Attendance outside those hours is available by arrangement and is chargeable at an uplift on the applicable rate, applied to the call-out fee and to each half-hour block alike:

When	Uplift	Standard rate	Plan-holder rate
Weekday evenings (after 17:00) and Saturdays	1.5×	£133.50 + VAT	£103.50 + VAT
Sundays and bank holidays	2×	£178.00 + VAT	£138.00 + VAT

Out-of-hours attendance carries a minimum charge of two hours. No care plan includes out-of-hours attendance within its price — it is always an extra, chargeable visit, although plan holders pay the reduced base rate before the uplift is applied.

4. Call-out fee and hourly rate

Applies to everything

There are only two rates, and each is used as both the call-out fee and the hourly rate.

	Standard	AC Essential or AC Complete holder
Call-out fee — attendance, diagnosis and the first 30 minutes on site	£89 + VAT £106.80 inc.	£69 + VAT £82.80 inc.
Time beyond the first 30 minutes, charged in half-hour blocks	£44.50 + VAT per half hour (£89/hr)	£34.50 + VAT per half hour (£69/hr)

• The call-out fee includes the first 30 minutes on site. It is not charged on top of an hourly rate from the moment we arrive — the first half hour is covered by the fee you have already been quoted.
• Beyond that first 30 minutes, time is charged in half-hour blocks at the same underlying rate (part of a half hour is charged as a half hour).
• So a one-hour visit costs £133.50 + VAT at the standard rate, or £103.50 + VAT for a plan holder. We will tell you before we go past the first half hour, so you always get to decide whether to keep going.
• No care plan includes free breakdown attendance. Holding a plan reduces the fee from £89 to £69 — it does not waive it. Both AC Essential and AC Complete get the same £69 rate.
• The call-out fee buys attendance and diagnosis. It does not include the repair, or any part. Those are quoted separately (see section 15).
• Where a fault is diagnosed on the day and you accept the quoted repair there and then, the time spent on the repair is charged in the same half-hour blocks, and your plan discount is applied to both the parts and that repair time — exactly as it would be on a return visit. You are never charged twice for the same half hour, and it never costs you more to have the work done on the day.
• Commercial contract holders are charged at their agreed contract rates instead, not these.

5. How we check refrigerant — and why we don't use gauges

Applies to everything

Every service and every care plan visit includes an electronic leak check: a calibrated detector passed over the flare joints, service valves, coils and accessible pipework. It finds refrigerant escaping long before a system stops cooling properly.

What we deliberately do not do on a routine visit is connect manifold gauges. Every time a system is gauged up, a small amount of refrigerant is vented, the schrader valves take wear, and there is a risk of introducing air or moisture into a sealed system. A habit intended to check the system's health slowly damages it — and you pay for the lost gas either way.

Charge is confirmed instead by temperature split across the coils, together with pipe temperatures, which tells us what we need to know without opening the system.

6. Excluded from every service, plan and visit

Applies to everything

The following are never included in any price in this document, under any offering, and are either chargeable or refused:

• Refrigerant, in any quantity. A top-up is not a service item. Low charge means a leak, and a leak means the re-gas job in section 9.
• Connecting gauges on a routine visit — see section 5.
• Parts. Always quoted, never absorbed.
• Repairs. Diagnosis and the written report are included; the fix is not.
• Work on R22 systems beyond inspection and advice. Virgin R22 is banned and no refrigerant work is legally possible. We will inspect, report and advise on your options.
• Damage from misuse, power surge, flood, fire, vermin, pets, blocked outdoor units, or alterations made by you or a third party.
• Rectifying another installer's defective installation free of charge. We will report it and quote for it. Where the system is 2–5 years old and losing charge, it is often an installation defect that may be someone else's warranty problem, and we will help you check that first.
• Access equipment beyond a standard step ladder — see section 3.
• Electrical work upstream of the isolator. That is for your electrician.
• Builders' work — ceilings, cupboards, boxing in, plastering or decoration.
• Out-of-hours, weekend and emergency attendance — available, chargeable, never included.
• Ductwork, ceiling-void and concealed-unit access work beyond a normal access hatch.
• Commercial, VRV/VRF, refrigeration, process cooling and chiller systems — quoted individually under a commercial contract.

7. Single-split service — £119 + VAT (£142.80 inc. VAT)

One-off — no plan, no commitment

What's included

• One annual service visit, covering a full inspection of both units for wear, corrosion, leaks and physical damage.
• Filters cleaned or replaced, and coils, fans and grilles cleaned to restore airflow.
• Electronic leak check across flare joints, service valves, coils and accessible pipework.
• Performance verified by temperature split and pipe temperatures.
• Electrical and control test — connections, contactors, thermostat and remote calibration.
• Condensate drain cleared and proved.
• The system run in both heating and cooling mode before we leave.
• A written report setting out system condition and anything worth watching, issued the same day.

Not included

• Everything in section 6.
• Any parts — capacitors, fan motors, PCBs, sensors. Quoted separately and normally fitted on a return visit.
• Pre-existing installation defects from another installer's work — reported, not rectified free of charge.

Payment

Payable on completion by card or bank transfer, against an invoice issued on the day, unless we have agreed otherwise in writing.

The first visit on a system we did not install

Where we have not seen the system before, the first visit is a condition survey as well as a service. Anything pre-existing goes into the written report that day. Faults recorded in that report are excluded from any guarantee we give and from any care plan you subsequently take out, until they are put right.

8. Multi-split service — £164 + VAT (£196.80 inc. VAT)

One-off — no plan, no commitment

What's included

• Everything listed in section 7, applied to every indoor unit — not a sample.
• System-wide performance balancing across the indoor units.
• One electronic leak check across the whole system — every accessible joint, valve and coil, indoors and out.
• One written report covering all units, with each unit's condition listed separately.

Additional indoor units

Each indoor unit beyond the second is £45 + VAT (£54 inc. VAT). This must be confirmed when you book, not discovered on site — see section 3.

Not included

• Everything in section 6 and everything excluded from the single-split service in section 7.
• Ducted or concealed cassette units requiring panel or ceiling-tile removal beyond a normal access hatch. Where this is needed we will quote for it separately before the visit; we do not remove ceilings.
• Branch box or distribution faults — diagnosed, then quoted.
• VRV/VRF systems. This price is for domestic-style multi-splits only.

Payment

Payable on completion, as section 7.

9. Re-gas & leak repair — from £299 + VAT (£358.80 inc. VAT)

One-off — no plan, no commitment

What's included

• Full electronic leak detection across the system.
• Existing refrigerant recovered and handled to F-Gas requirements.
• Strength (pressure) test and leak test carried out.
• System evacuated and re-gassed to the manufacturer's specified charge.
• The leak repaired where it is a flare joint or similar minor repair — or the parts quoted before any further work.
• F-Gas compliant paperwork recording refrigerant added and recovered.

Not included

• Everything in section 6.
• Replacement parts — service valves, coils, driers, or flare kits beyond a couple. Quoted after the leak test.
• Coil replacement or pipework re-runs — a separate job, separately quoted.
• R22 systems. Virgin R22 is banned. We will advise on reclaimed-gas repair, conversion or replacement.
• Unusually large refrigerant charges. The £299 assumes a domestic split. A large multi-split, a long pipe run, or R410A rather than R32 will be re-priced before we start.
• Peak-season premium, where it applies. It is disclosed at quotation.

If the leak cannot be found

We will not re-gas a system and hope. Where the leak cannot be located, we will stop, report, and quote for further investigation, and you choose whether to proceed. You are charged for the attendance and the diagnostic time at the rates in section 4, not the full re-gas price.

Our re-gas guarantee

Payment

Payable on completion. Where the final price exceeds the £299 from-price, the full figure is confirmed to you in writing and agreed before we begin.

10. Care plans — terms common to both

AC Essential and AC Complete

Term and renewal

• Care plans are 12-month agreements. The term runs from the date we accept your sign-up, not from the date of your first visit.
• At the end of the term the plan renews automatically for a further 12 months unless either of us gives 30 days' written notice before the renewal date.
• We will always remind you before it renews. We write to you at least 40 days before the renewal date setting out the price for the coming year, the date it renews, and how to stop it. If the price is going up and you do not want to continue, you cancel with no charge.
• If you do let it renew and then change your mind, you have 14 days from the renewal date to cancel the renewed term and get a full refund, provided no visit has taken place in that period.

Payment

• Monthly payers pay by Direct Debit on the same date each month, for the full 12 months.
• Direct Debit is collected through Bacs, which takes up to five working days to set up and to confirm each payment. Your plan and its benefits start from the date we accept your sign-up, not from the date the money clears — so you are covered during that period.
• Annual payers pay in advance for the year. Annual is cheaper than twelve monthly payments — that is the deliberate price of paying up front.
• If a payment fails we will tell you and try again. If a payment remains unpaid 14 days after it was due, we may suspend plan benefits (including the reduced call-out rate and the repair discount) until the account is brought up to date, and may treat the plan as cancelled by you under section 14.
• Plan payments cover the plan only. Repairs, parts, refrigerant, call-outs and anything in section 6 are invoiced separately and are payable on completion.

Counting your indoor units

• The base price of each plan covers one indoor unit. Additional indoor units on the same outdoor unit are covered at the per-unit prices in sections 11 and 12.
• Units are counted and priced at sign-up, from what you tell us. A plan sold as a single-split that turns out to be a three-head multi-split will be re-priced with your agreement, or the visit will cover the single declared unit only.
• A second, separate system is a second plan, not an additional unit. "Additional indoor unit" means another head on the same outdoor unit.
• A plan covers a maximum of five indoor units in total, including the first. A sixth indoor unit, or any VRV/VRF, is outside these plans — that is Multi & Commercial Care, priced from a free site survey. You can still buy a one-off service on a larger system at any time under section 8.
• Adding units part-way through a term is a variation we will confirm in writing, priced pro-rata for the remainder of the term.

Priority booking and priority response

What no plan includes

• Free breakdown attendance. Both plans reduce the call-out fee to £69 + VAT. Neither waives it.
• Free parts or free repairs. They are discounted — see section 13.
• Refrigerant or re-gas, in any quantity, ever.
• Out-of-hours, weekend or emergency attendance. Available and chargeable at the rates in section 3, never included in the plan price.
• Pre-existing faults found at the first visit. They are reported and quoted, not absorbed. Where a plan is taken out on a system we have not seen, the first visit is a condition survey as well as a service, and anything found is written into your file as excluded until it is put right.
• Everything in section 6.

Manufacturer warranties

Most manufacturers require documented annual servicing for their warranty to remain valid. Holding a plan and keeping to its visit schedule satisfies that condition and gives you the paperwork to prove it. The warranty itself is the manufacturer's and is subject to their own terms, which we do not control.

11. AC Essential — £10.99/month + VAT, or £125/year + VAT

Care plan — 12-month agreement

What's included

• One full service visit per year — identical in scope to the £119 single-split service in section 7, applied to every covered indoor unit.
• Priority booking, and priority response as defined in section 10.
• 10% off repairs and parts for the duration of the plan — see section 13 for exactly what that applies to.
• Reduced call-out fee of £69 + VAT instead of the £89 + VAT standard rate, used as both the attendance fee and the hourly rate thereafter.
• Service reminders handled for you — we contact you to book it.
• Keeps the manufacturer's annual-servicing warranty condition satisfied.

Not included

Everything listed under "What no plan includes" in section 10, and everything in section 6. In particular: the call-out fee is reduced, not waived, and refrigerant is never included.

12. AC Complete — £18.99/month + VAT, or £215/year + VAT

Care plan — 12-month agreement

What's included

• Visit 1 — one full service visit, before summer. Identical in scope to the £119 single-split service in section 7, applied to every covered indoor unit. Normally booked March–May.
• Visit 2 — one interim performance check, before winter. Normally booked September–October. See the note below on what this is and is not.
• Reduced call-out fee of £69 + VAT instead of the £89 + VAT standard rate, used as both the attendance fee and the hourly rate thereafter.
• Priority response as defined in section 10 — the fastest we offer on a domestic plan.
• 15% off repairs and parts — see section 13.
• Reminders and booking handled, as AC Essential.

Not included

• Everything listed under "What no plan includes" in section 10, and everything in section 6.
• A second full service. Visit 2 is the scoped interim check described above.
• Free call-outs. Attendance is £69 + VAT, the same as AC Essential.
• Out-of-hours and weekend attendance within the plan price. It is available and chargeable under section 3. "Priority" is a position in the queue, not a 24-hour promise.
• Faults caused by misuse, power surge, flood, pets, blocked outdoor units or your own alterations.

How AC Complete differs from AC Essential

Three things, and only three: the second visit, 15% off repairs instead of 10%, and a faster committed response. Both plans carry the same £69 + VAT call-out rate. Complete does not offer a cheaper call-out than Essential, and we do not claim it does.

13. Repair discounts — what they apply to

AC Essential and AC Complete

14. Cancelling a care plan, and your 14-day right to change your mind

AC Essential and AC Complete

Your statutory right to cancel — consumers only

If you are a consumer and you signed up to a plan online, over the phone, or anywhere other than at our premises, you have a legal right to cancel within 14 days of signing up, without giving a reason. To cancel, just tell us — email hello@arcticnord.co.uk or call 0333 090 7546 before the 14 days are up. A clear statement is enough; you do not need a form.

• If we have not yet visited, you get a full refund within 14 days of you telling us.
• We will not carry out any visit during the 14-day period unless you expressly ask us to, and we will confirm that request to you by email before we attend so you have it in writing.
• Where you made that request and we have carried out part of the plan, you may still cancel, and we will charge you only a proportion of the plan price reflecting what has been supplied against the plan as a whole. That proportion is calculated on the total price of your plan for the 12 months — not on the retail price of a one-off service.
• Where you asked us to attend within the 14 days and the whole of the year's servicing has already been carried out at your request, the right to cancel comes to an end at that point. We will tell you this before we attend.

Cancelling after the 14 days

A care plan is a 12-month agreement, so you are committing to the year. You can still cancel at any time, and what you pay depends only on what we have already delivered:

If we cancel

• We may end a plan by giving you 30 days' written notice, and will refund a fair proportion of anything you have paid for services not yet delivered.
• We may end a plan immediately where payment remains unpaid after the period in section 10, where we cannot get safe access to the equipment after reasonable attempts, where the system is unsafe or beyond economic repair and you decline to have it put right, or where our engineers are subjected to abuse or an unsafe working environment.

15. Parts, repairs and guarantees

Applies to everything

• We never carry out a repair without a priced acceptance from you. The written report tells you what is wrong; the quotation tells you what it costs; you decide.
• Parts are ordered once you accept the quotation and are normally fitted on a return visit unless we happen to be carrying the part.
• Our workmanship on a completed repair is guaranteed for 12 months from the date of the work.
• Parts we supply carry the manufacturer's own warranty, which we will pass through to you. Where a part fails within its warranty we will replace it; the labour to do so is covered for 12 months from the original repair.
• The re-gas guarantee in section 9 applies specifically to leak repairs.
• No guarantee covers damage from misuse, alteration, third-party work, power surge, flood, vermin, or a system that has been run with a known fault we advised you to fix.
• All work is carried out by F-Gas registered engineers. We service all makes and models whether or not we installed the system, and are approved partners for Daikin, Mitsubishi, Fujitsu, Samsung, Hisense, Midea and Bosch.

16. Our responsibilities and our liability to you

Applies to everything

• We will carry out our work with reasonable care and skill, within a reasonable time, by suitably qualified engineers.
• We hold public liability insurance of £5,000,000 and employers' liability insurance of £10,000,000. Certificates are available on request.
• If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen at the time the contract was made.
• We do not exclude or limit our liability in any way for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your legal rights in relation to the services, including the right to services carried out with reasonable care and skill; or defective products under the Consumer Protection Act 1987.
• We are not liable for business losses. If you use our services for any commercial or business purpose, we will have no liability to you for loss of profit, loss of business, business interruption, loss of stock, or loss of business opportunity.
• Business customers only. Where you are not a consumer, and subject to the paragraph above about liability we never exclude, our total liability in connection with any one job or plan year is limited to the greater of £10,000 or five times the price paid for that work or plan year. This limit does not apply to consumers and does not restrict a consumer's statutory rights.
• We are not liable for pre-existing faults or defects in a system we did not install, which we have identified in a written report, or for the consequences of a repair you declined.
• Neither of us is liable for a failure to perform caused by something outside our reasonable control. Where that happens we will contact you as soon as possible and, if the delay is substantial, you may cancel and receive a refund for anything paid for and not received.

17. Your responsibilities

Applies to everything

• Give us accurate information about the system when you book, and tell us about known faults and hazards.
• Give safe access at the agreed time, with an adult present.
• Keep outdoor units reasonably clear of vegetation, storage and obstruction.
• Operate the system in line with the manufacturer's instructions, and don't have it altered or worked on by anyone unqualified.
• Tell us promptly if a fault develops rather than continuing to run the system — running a system with a known fault often turns a small repair into a large one, and takes it outside our guarantees.
• Obtain any planning permission or other consent that is needed. Where work requires planning permission, listed building consent, conservation-area consent, or the agreement of a freeholder, landlord or management company, obtaining it is your responsibility and at your cost. We will tell you if we think a consent is likely to be needed, and we will look at siting options that avoid one, but that is practical guidance and not a substitute for a decision from your local planning authority. We will not start work that needs a consent until you confirm it is in place, and if a booked visit cannot go ahead because a consent has not been obtained, the cancellation and abortive visit terms in section 3 apply.
• Pay invoices when they fall due.

18. Complaints

Applies to everything

If something has gone wrong, tell us first — email hello@arcticnord.co.uk or call 0333 090 7546. We will acknowledge within 2 working days and give you a substantive response within 10 working days.

If we cannot resolve it between us, you retain the right to take the matter to court. Where we are a member of an alternative dispute resolution scheme, we will tell you which scheme, give you its website, and confirm whether we agree to use it — and we will do that in our final written response to your complaint, so you have it before you decide what to do next.

19. General

Applies to everything

• Your data. We handle your personal information as set out in our Privacy Policy. We keep service records, reports and F-Gas records for as long as we are required to, and use your contact details to arrange visits and send reminders.
• Changes to these terms. We may update these terms. The version that applies to a one-off job is the version current when you booked it; for a care plan, we will give you at least 30 days' notice of any change and you may cancel free of charge if you do not accept it.
• Transferring the contract. You may transfer a care plan to a new owner of the property with our written agreement, which we will not unreasonably withhold. We may transfer our rights and obligations to another business, and will tell you if we do; your rights under the contract are unaffected.
• Subcontracting. We may use suitably qualified subcontractors, and remain fully responsible to you for their work.
• Severability. If any part of these terms is found to be unlawful, the rest continues to apply.
• Governing law. These terms are governed by the law of England and Wales. You and we both submit to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.
• Third parties. Nobody other than you and us has any right to enforce these terms.

20. Summary of charges

Applies to everything

All prices in this table exclude VAT unless stated, with the inclusive figure alongside. This table summarises; the sections above govern. Prices charged at our online payment pages are the VAT-inclusive figures — see section 2.

Item	Ex VAT	Inc. VAT	Notes
Single-split service	£119.00	£142.80	1 indoor + 1 outdoor unit
Multi-split service	£164.00	£196.80	Up to 2 indoor units
each additional indoor unit	£45.00	£54.00	Confirmed at booking
Re-gas & leak repair	from £299.00	from £358.80	Final price confirmed before work
AC Essential — monthly	£10.99/mo	£13.19/mo	12-month agreement
AC Essential — annual	£125.00/yr	£150.00/yr	Paid in advance
each additional indoor unit	£3.99/mo or £45/yr	£4.79/mo or £54/yr	Max 5 indoor units
AC Complete — monthly	£18.99/mo	£22.79/mo	12-month agreement
AC Complete — annual	£215.00/yr	£258.00/yr	Paid in advance
each additional indoor unit	£3.99/mo or £45/yr	£4.79/mo or £54/yr	Max 5 indoor units
Call-out — standard (incl. first 30 min)	£89.00	£106.80	Then £44.50 per half hour
Call-out — plan holder (incl. first 30 min)	£69.00	£82.80	Then £34.50 per half hour
Abortive visit / short-notice cancellation	£45.00	£54.00	Less than 48 hours' notice, or no access
Difficult access surcharge	£45.00	£54.00	Agreed before the visit
Access equipment hire	cost + 15%	—	Tower, scaffold or platform
Out-of-hours — evenings & Saturdays	1.5× hourly	—	Minimum 2 hours
Out-of-hours — Sundays & bank holidays	2× hourly	—	Minimum 2 hours
Quotations	Free	Free	No call-out charge

Contact

ArcticNord — hello@arcticnord.co.uk · 0333 090 7546 · Unit 10 Brailwood Close, Bilsthorpe, Newark, Nottinghamshire, NG22 8UG.